Customers Bank Partners with OpenAI to Build an AI-Native Commercial Banking Model
US regional lender Customers Bank is accelerating its push into AI-powered banking through a multi-year partnership with OpenAI aimed at…
AI & Data
Artificial Intelligence and Data are transforming how banks operate, make decisions, and serve customers. This category covers the latest developments in AI, machine learning, advanced analytics, and data platforms across the global banking industry. Explore how financial institutions are using generative AI, predictive analytics, data governance frameworks, and intelligent automation to enhance customer experience, strengthen risk management, and drive operational efficiency. Coverage includes AI adoption in banking, data strategy, analytics platforms, regulatory considerations, and the role of AI in fraud detection, credit decisioning, and personalised financial services.
EDITOR’S PICK
Five Questions Bank Leaders Must Ask Before Investing in AI
Artificial intelligence has rapidly become one of the largest technology investment areas in banking. From fraud detection and risk modelling to customer service automation and personalized financial advice, banks are allocating billions of dollars toward AI initiatives.
Big Banks Accelerate AI Investments Across Banking Operations
Artificial intelligence is becoming a central pillar of technology strategy across the global banking industry. Large financial institutions are significantly…
American Express Expands AI Strategy With Acquisition of Expense Automation Startup Hyper
Artificial intelligence is rapidly reshaping corporate finance operations, and global payments giant American Express is moving to strengthen its position…
BNY Mellon Pushes Toward AI-Driven Platform Banking
Large global banks are increasingly moving beyond traditional product-based banking models toward integrated digital platforms that embed financial services directly…
Bank of America Tech Chief Outlines AI Strategy Focused on Scale and ROI
Artificial intelligence is moving beyond experimentation in banking. Large financial institutions are now shifting from isolated pilots toward enterprise-wide transformation,…
SoftBank Expands Bank Participation in $40 Billion Loan to Back OpenAI Investment
SoftBank Group is seeking additional banking partners to participate in a massive $40 billion financing facility tied to its investment…
Lloyds Banking Group Introduces AI Tool to Support Boardroom Decision-Making
Artificial intelligence is beginning to move beyond operational banking systems and into one of the most sensitive areas of financial…
Revolut Launches AIR: Conversational AI Assistant Reaches 13 Million UK Customers
The race to build the next generation of AI-powered banking assistants is accelerating across Europe’s digital banking sector. Revolut has…
Mastercard and KTC Debut Thailand’s First Authenticated AI Agent Transaction
Thailand has become the latest market to experiment with AI-driven commerce after Mastercard and Krungthai Card completed the country’s first…
Samsung SDS Leads Woori Bank AI Agent Initiative to Accelerate Banking Automation
Artificial intelligence is moving rapidly from experimental pilots to large-scale operational deployment in the banking sector. South Korea’s Samsung SDS…