Banks Have More Loyalty Programmes Than Ever. Customers Have Never Been Easier to Lose
A customer can collect credit-card points, receive cashback from a digital wallet, earn airline miles, unlock supermarket discounts and access…
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A Failure of Trust: Could Financial Crime Trigger the Next Financial Crisis?
Guest Opinion by Brad Levy, CEO, ThetaRayThis article is a contributed opinion piece. The views expressed are those of the…
When AI Agents Start Spending Your Money, Who Is Actually the Customer?
A customer tells an AI assistant to book the best flight to London for less than AED 4,000. The agent…
Financial Literacy Is Becoming a Technology Problem, Not Just an Education Problem
Banks have spent years making money easier to move, borrow, invest and spend. A payment can disappear behind a tap,…
Banks Are Hiring AI Faster Than They Can Govern It
The next workforce problem for banks may have nothing to do with finding enough people. It may be figuring out…
The Banking App Is Running Out of Reasons to Exist
Banks have spent years trying to make their mobile apps indispensable. Now some of the biggest changes in finance are…
Banks Know Their Customers. Soon They Will Need to Know Their AI Agents.
The next identity problem in banking may not involve identifying a person at all. As AI agents begin shopping, comparing…
The Future of Money May Still Belong to Banks. It Just Won’t Look Like a Bank Deposit.
Banks face an unusual challenge in the race to reinvent money: they already control one of its most important forms,…
The AI Agent Has a Bank Login. Who Is Responsible for What It Does?
An AI agent does not need to go rogue to create a problem for a bank. It only needs the…
Islamic Banking Is Going Digital. Its Technology Has to Be Different Too.
A conventional bank can replace a piece of technology without changing the fundamental rules of the product running through it.…