Banks Have More Loyalty Programmes Than Ever. Customers Have Never Been Easier to Lose
A customer can collect credit-card points, receive cashback from a digital wallet, earn airline miles, unlock supermarket discounts and access…
Digital Banking Strategy
Insights into how banks and fintech firms are competing and growing in the digital era. Articles explore customer experience innovation, embedded finance, digital product strategy, platform ecosystems, and the strategic transformation of banking services.
Financial Literacy Is Becoming a Technology Problem, Not Just an Education Problem
Banks have spent years making money easier to move, borrow, invest and spend. A payment can disappear behind a tap,…
The Banking App Is Running Out of Reasons to Exist
Banks have spent years trying to make their mobile apps indispensable. Now some of the biggest changes in finance are…
Banking Innovation Is Becoming A National Economic Strategy
The countries shaping the future of banking are not simply investing in new technology. They are investing in national competitiveness.…
Asia’s Financial Innovation Boom Is Reshaping Global Banking
Asia is rapidly becoming the world’s most influential financial innovation region. What was once viewed as a collection of individual…
Financial Innovation Is Becoming MENA’s New Growth Engine
Economic diversification has become one of the defining priorities across the Middle East and North Africa. Saudi Arabia’s Vision 2030…
Banks Are No Longer Competing for Customers. They’re Competing for Attention.
For years, banks believed growth depended on attracting more customers through better products, bigger branch networks and increasingly sophisticated digital…
Banks Are Competing Against Invisible Experiences, Not Other Banks
A generation ago, banks competed through branch networks, product ranges and pricing. Today, those advantages matter far less than the…
Banking Is Becoming Continuous, Not Transactional
Nobody wakes up in the morning hoping to interact with their bank. They simply want their salary to arrive, suppliers…
The Future of Business Banking Will Be Automated, Not Digital
Most business owners don’t want to spend more time with their bank. They want to spend less. Every minute spent…